Privacy Policy
We care about your security and privacy and keep all information transaction information safe and secure. We will only use your contact information and address to communicate with you about your order and to fulfill your order. If you have questions about how we store and use your contact information, please feel free to contact us!
Return, Exchange and Refund Policy
Not entirely satisfied with your purchase? We’re here to help! We understand that sometimes an item doesn’t quite meet your needs. Before returning your item, please consider contacting us to express your concerns or questions.
Returns
We accept returns of PacaNaturals products within 30 days of the day you received the item. To begin the process of returning your item, please contact us first with an explanation of why you’d like to return your product.
After you’ve contacted us, please follow these steps so that we can process your refund:
- Your item must be unused, unworn, and in the same condition that you received it
- Your item must be in the original packaging (if applicable)
- Your item needs to have the receipt or proof of purchase
Exchanges
Purchase the wrong size or color? That’s okay! We accept exchanges of PacaNatural products within 14 days of the day you received the item. To begin the process of exchanging your item, please contact us first with an explanation of why you’d like to exchange your product.
After you’ve contacted us, please follow these steps so that we can process your exchange:
- Your item must be unused, unworn, and in the same condition that you received it
- Your item must be in the original packaging (if applicable)
- Your item needs to have the receipt or proof of purchase
Refunds
We will immediately let you know once we receive your returned item, and then we will inspect it to ensure it meets our return guidelines. We will them notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit to your account according to your card issuer’s policies (usually a few days). If the return is not approved, we will notify you to talk about next steps.
Shipping
We kindly ask that you pay for your own shipping costs to return your item. If you receive a refund, then the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us today! We’re more than happy to help.
Our Address and Contact Information
194 Gray Road, Cumberland, ME 04021
207-797-5565
info@pacanaturals.com